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Tenant Management Overview

Tenant management is the foundation of any successful SaaS platform, enabling you to organize, control, and scale your customers and operations effectively. This section covers the essential components for managing tenants, Users, Subscriptions and self-serve Customer Portal.

What is a Tenant?

A tenant represents a distinct customer entity - typically an organization or company that subscribes to your services. Each tenant operates in isolation from others, ensuring data security and privacy. Tenants can range from individual users to large enterprises with multiple team members, each with their own access rights and resource allocations.

In Omnistrate, tenants are managed through a combination of users, subscriptions, and organizational structures that provide both flexibility and security.

Core Components

Users and Organizations

User Management handles individual account holders who access your SaaS platform. Users can be external customers or internal team members, each with specific roles and permissions. Users are organized into Organizations that represent the tenant structure, enabling team collaboration and access control.

Subscriptions and Plans

Subscription Management governs how tenants access your services through formal agreements based on specific plans. Each subscription defines resource allocation, feature availability, service levels, and billing terms. Subscriptions can be auto-approved for streamlined onboarding or manually reviewed for controlled access.

Automated Self-Service

The Customer Portal provides a complete self-service experience that automates tenant onboarding and management. Customers can sign up, subscribe to plans, manage their resources, and handle billing - all without manual intervention. This automation reduces operational overhead while providing 24/7 availability for your customers.

Advanced Tenant Management Features

Identity and Access Management

Network and Security

Customization Options