FAQ¶
How much flexibility will I have for customization?¶
As we started working on Omnistrate, one of the core tenants was to allow our customers to extend and customize their control plane combined with best practices so that they don't have to reinvent the wheel again and again on this.
- Our architecture is completely plugin based such that you can inject custom code at different phases of the control plane operations.
- Extend your control plane operations outside of Omnistrate as you have the full infrastructure control.
- We are completely based on open standards.
- 200+ APIs to customize your SaaS
We also have customers in production including public companies who have thoroughly evaluated and tested our architecture. If you have a specific question or concern, we will be happy to jump on a call and help clarify.
We have built dozens of successful cloud services across domains and clouds at AWS, Confluent, and Microsoft. We have used our experience to build a general-purpose SaaS control plane platform that agnostic of any application and scales across different SaaS dimensions like clouds, regions, deployment models, tenancy types, environments and so on.
What does your operating model looks like?¶
Our vision is to remove the barrier for entrepreneurs and enterprises alike to create their own SaaS businesses. Hence, its paramount for us to fully empower you with all the power and flexibility without requiring any properietory information to make it an easy decision. More specifically:
- We don't require any access to your customers OR your data OR your software
- No access or secret keys required. We worked on fine grained permissions that you can revoke at any time
- We serve you directly and not your customers. Think of us as any other SaaS vendor like Zendesk, PagerDuty or Hubspot but just focussed on helping you build and operate your SaaS
Whats the responsibility model looks like?¶
For control plane, we take the full responsibility all the way from design choices, preventive measures to operational support.
To be more specific, our SaaS control plane architecture is resilient:
1/ decoupled from data plane 2/ per region separation avoiding single point of failure.
We have inbuilt safe retries for every control plane operation. If we can't recover, we provide full end-to-end support on the control plane issues with enterprise SLA. In addition, all the user activity will be audited and provide access control (RBAC) for your teams to grant fine-grained privileges. For more on this, please visit this page.
For your application, we have monitoring at different levels across process, pod, machine, network/AZ levels. We do basic recovery from restarting the process, replacing infrastructure etc. For more on this, please visit this page. If we still can't recover, we will alert you with relevant debugging information, metrics and logs.
If you have any other specific questions, please reach out to us at support@omnistrate.com
How do I integrate with Omnistrate if I already have some version of a control plane?¶
Please see this page
Do you have all the integrations I need?¶
We are adding new integrations as quickly as we can. If you need a specific integration that’s not supported yet, you can request it by contacting us, or simply create it yourself.
For the list of supported integrations, please see this page
How does the pricing looks like?¶
We have usage-based pricing and you only pay for what you use. Contact us for any questions on pricing.
In addition, we offer 2-weeks period to evaluate our product in your account or your customers' account at no cost.
How long does it take to get started?¶
You should be able to signup and configure your account in a few minutes. If you already have a docker compose, you can simply follow our compose extensions to complete your compose spec.
If you don't have a compose spec or prefer to follow our API, please see here
Does my data get sent to your servers?¶
Only what you choose to send.
The data plane (aka your application) runs on your infrastructure or your customers' infrastructure. For-example, when your customers interacts with your application, none of the data is sent to us or even run goes through our infrastructure unless you deploy your application in Omnistrate Hosted mode.
We only receive encrypted metadata needed to serve your control plane operations, and any data you choose to display on observability dashboards.
Can non-coders use this product?¶
Yes - as long as you can build compose YAML and know the product requirements, you can create your SaaS without any coding background.
Do you support any on-prem environment?¶
Currently, we support major cloud providers. However, our architecture is extendable to on-prem environments and continuously working with a few partners to extend our offering. Please contact us for more details and we would love to discuss more
What's your execution environment?¶
We use K8s underneath the scenes but easily extendable to non-K8s environment.
I have my own operator, can I integrate with Omnistrate?¶
Please see this page
I have my helm charts, can I integrate with Omnistrate?¶
We are working on extending the helm support, please reach out to us at support@omnistrate.com for more details
Do you have any standard compliance? Does it mean we will also be compatible?¶
We are SOC2 type I/type II compliant. We are looking to extend it to other standards.
If you have other needs, please reach out to us at support@omnistrate.com for more details
Yes - by definition, your control plane will also be compliant. While we help accelerate your compliance for your SaaS, you will still need to establish compliance for data plane and corresponding infrastructure, internal processes, and team.
How do you ensure reliability of my SaaS during major disaster?¶
We have a decoupled design to avoid any cross-region dependencies for your SaaS control plane. In addition, we take constant backups to protect any necessary metadata.
Please contact us if you have any specific questions.
How do you handle licensing?¶
We have a flexible licensing model that can be adapted to your needs. Please contact us for more details.